Q: Where do you ship?
A: Currently, we only ship domestically (including Hawaii, Alaska and Puerto Rico) Unfortunately, we are unable to ship P.O. Boxes, and APO/FPO/DPO military addresses.
Q: Do you offer free shipping?
A: We sure do! Free standard shipping is applied to all domestic orders, except for Hawaii, Alaska and Puerto Rico, please see our shipping fees below.
Delivery Time (including processing time)
UPS Standard/Ground (all orders)
5-9 business days (excludes HI, AK, PR)
UPS Standard/Ground (all orders) Hawaii, Alaska, Puerto Rico
6-12 business days (HI, AK, PR)
UPS 2 Day** (orders placed before Noon PT)
3-4 business days (M-F)
UPS Next Day Air** (orders placed before Noon PT)
Next business day (M-F)
Q: When will my Puriface order ship?
A: We process and ship out all orders Monday through Friday, excluding holidays and weekends. We aim to process each order within 1-2 business days after you place your order.
Once your order ships, we will send you a shipping confirmation via e-mail with your tracking included. Please note that it may take up to 24-48 hours for your tracking information to update.
Q: How long will it take for me to receive my order?
A: Please allow 2 – 7 business days for your order to arrive upon shipment (except Next Day Air). For Hawaii, Alaska and Puerto Rico, it may take a little longer. Apologies!
Q: I accidentally used the wrong shipping address – what do I do?
A: We understand mistakes happen and will try to do everything that we can do to help you correct the address. Please contact us as soon as possible at [email protected]
Q: What happens if my package is damaged?
A: If your package was damaged during shipment, save the box and product, then reach out to us immediately at [email protected] with more details. We will then provide more information on how best to address and will look into the damaged package and items.
Q: What’s your return policy?
A: In the event you are unsatisfied with your purchase, you have 30 days to request a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return a product, please email us at [email protected] and we will provide a return authorization. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and you will be refunded in full to your original form of payment within 5 to 10 business days. Please note that your original shipping fees are non-refundable. Only items purchased on puriface.com can be accepted for return.
Returns should be sent to:
JP Pacific Global Inc.
16003 S Broadway
Gardena, CA 90248 USA
Q: How do I start my return?
A: Please contact our customer service team at [email protected] We will make sure that we can do everything to help this process as easy for you as possible!
Q: I processed a return, but I don’t see the money in my bank account. What next?
A: We’re sincerely apologies that it’s taking too long! Sometimes banks take up to 10 business days to process your refund. If the money doesn’t show up within a week, we advise that you contact your bank.
Q: Can I return a product that I bought on sale?
A: Unfortunately, only regularly priced items can be returned and refunded at the moment. If you need further assistance, please reach out to us at [email protected]
Q: Do your products expire?
A: Yes, because our products are cosmetics they all have expiration dates. Our expiration dates are located on the back of each product packaging.
Q: What type of skin types are Puriface products suitable for?
A: Our products are appropriate for all skin types! If you have any further questions, feel free to shoot us an e-mail at [email protected]
Q: Where can I buy Dr. Jart+ products?
A: You can find us at puriface.com or amazon.com
Q: Are your products safe for me if I’m pregnant or breastfeeding?
A: Our products are clinically developed and tested to ensure there are no complications, however, it’s always wise to consult your doctor before making any changes to your daily routine.
Q: Do you offer promo codes that I can use for my order?
A: If you haven’t done so already, please sign up for our e-mails! You will be the first one to know about our new launches and promotions.
Q: What forms of payment do you accept?
A: We currently accept Visa, Mastercard, Discover, American Express, Paypal and Amazon Pay
Q: I read through your FAQ and still can’t find the answer to my question. What do I do?
A: No worries! If you’re having additional issues, please e-mail us at [email protected]
Q: I’m a social media influencer and would love to collaborate with you!
A: Please contact us at [email protected] with your information and how you’d like to work with us.
Q: I have an urgent issue and want to talk to someone in person. What’s your phone number?
A: We’re not able to offer phone support at the moment. Our customer service team is really great, and they will do everything that they can to get back to you as soon as they can! Please make sure you indicate what the issue is, the order number, account e-mail, pictures, or anything else you think would help us get you your response as soon as possible.